Effective Date: 09-08-2023
Thank you for choosing www.hlsuccess.com. We are committed to providing a seamless and valuable learning experience for all our users. This Refund Policy outlines the terms and conditions for requesting and obtaining refunds for our courses and services. By using our website and purchasing our courses, you agree to adhere to this Refund Policy.
- Eligibility for Refunds:
1.1. Course Refunds: You may request a refund for a course within 3 days from the date of purchase. Refunds will be considered for courses if you have not completed more than 5% of the course content. Course completion progress will be determined based on the tracking data available on our platform.
1.2. Services Refunds: Refunds for services (such as subscription plans or other premium features) will be granted if the service has not been utilized or accessed after purchase, within 3 days of purchase.
- How to Request a Refund:
2.1. To request a refund, please contact our customer support team at support@3.106.80.175 or through the contact formon our website. Provide your full name, email address, order/invoice number, and the reason for your refund request.
- Refund Process:
3.1. Once we receive your refund request, our team will review your request and verify eligibility based on the criteria outlined in section 1.
3.2. If your refund request is approved, we will initiate the refund process within 3 business days. The refund will be issued to the original payment method used during the purchase.
3.3. Depending on your payment method and financial institution, it may take 2 days for the refund to reflect in your account.
- Non-Refundable Items:
4.1. Downloadable Resources: Refunds will not be provided for downloadable resources, such as e-books, PDFs, or any other digital files.
4.2. Completed Courses: Once you have completed more than 5% of a course, you will no longer be eligible for a refund for that course.
- Exceptions:
5.1. Extenuating Circumstances: In exceptional cases such as technical issues or other extenuating circumstances preventing access to the course, we may consider refund requests on a case-by-case basis.
- Changes to the Refund Policy:
6.1. www.hlsuccess.com reserves the right to modify or amend this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the updated policy.
- Contact Information:
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
- Email: support@3.106.80.175, info@3.106.80.175
By using www.hlsuccess.com, you agree to comply with this Refund Policy. We encourage you to read and understand this policy before making a purchase.